Job Summary
Develop and maintain tooling used for environment monitoring and task automation
Identify application reliability and availability improvements and build solutions to drive an improved experience
Analyze and establish efficient configurations for software and servers, DB connections, indexes, drivers, etc.
Coordinate with development teams, technical and non-technical Partners and clients to maintain wide knowledge on dependencies of the critical business transaction including platform, services and tools
Monitor internal and vendor service level objectives (SLOs) and agreements (SLAs); identifies and resolves SLO / SLA gaps
Serve as technical subject matter expert (SME) for cross-functional engineering Teams;
Assist with and troubleshoot systems-related issues and maintenance
Collaborate on maintaining services once they are live; measures and monitors availability, latency, and overall system health
Develop run book and build automation
Develop and maintain E2E monitoring dashboards to support critical business transaction
Develop and maintain synthetic monitoring for critical business transaction using tools such as ThousandEyes
Practice sustainable incident response and blameless postmortems
Document and promote SRE standards and procedures
Develop and assist in deployment and rollback automation
Review Release and deployments requirements
Build and setup automation tests.
Incident communication to impacted stakeholders
Coach and mentor junior engineers and fellow practitioners
Role Summary:
Experienced SRE Engineer with 5+ years in designing, managing and supporting distributed systems across multi-cloud environments.
Key Skills & Expertise:
CI/CD: GitHub, Harness
Cloud Platforms: GCP, PCF, AWS
Monitoring & Observability: Splunk, Grafana, AppDynamics, Thousand Eyes
Containers & Orchestration: Docker, Kubernetes, Cloud Foundry
Messaging & Streaming: Kafka, MQ
Protocols & Web Services: DNS, TCP/UDP, REST, SOAP, JSON
Core Competencies:
Strong troubleshooting and debugging in microservices architecture
Incident management, issue resolution and RCA creation
Multi-cloud platform management (SRE practices)
Enterprise cloud infrastructure handling
Agile development practices with tools like Git, Jira, Confluence
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