Job Description

If you are ready to join a company that truly cares about its employees our members and our community then you have come to the right place!

This position is open to candidates residing in Buffalo NY Syracuse NY or Albany NY.

What Youll Do

As a Collections Representative youll help members navigate financial challenges while protecting the financial health of the credit union. Youll be responsible for managing delinquent accounts and finding solutions that benefit both our members and the organization.

Key responsibilities include:

• Contacting members regarding delinquent accounts and working toward successful resolution
• Managing consumer loan credit card negative share and small commercial collection accounts
• Maintaining accurate collection records and documentation
• Applying state and federal regulations related to collections bankruptcy foreclosure repossessions and consumer protection
• Partnering with attorneys repossession vendors and external collection agencies when appropriate
• Making recommendations regarding repossessions charge-offs and collection strategies
• Delivering exceptional member service while meeting performance and quality goals
• Supporting department reporting and operational initiatives

What Makes Someone Successful in This Role

Were looking for individuals who:

• Communicate confidently and professionally
• Enjoy problem solving and negotiating solutions
• Are self-motivated and goal oriented
• Balance member empathy with sound business judgment
• Thrive in a fast-paced environment
• Can work independently while staying accountable to performance goals

What Youll Bring

• Associate degree from an accredited college or university preferred. Equivalent combination of education and experience will be considered.
• Minimum of 2 years of collections customer service call center banking or related experience preferred
• Strong communication and relationship-building skills
• Ability to navigate challenging conversations with professionalism and empathy
• Attention to detail and strong documentation skills
• In addition to your hourly pay youll have the opportunity to earn monthly performance incentives significantly increasing your earning potential.

What We Offer

• Starting pay: $18.00-$20.00/hour
• Remote work environment after training
• Comprehensive benefits package
• Paid time off and holidays
• Opportunities for career growth and advancement
• Supportive team environment focused on member service and success

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process please contact us at

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