Desktop Support Analyst Job at Mroads LLC, Memphis, TN

dVpIL1NPTENFWFBKdWRFaFh0d3ZCbWY4dEE9PQ==
  • Mroads LLC
  • Memphis, TN

Job Description

Salary: $76,000 - 116,000 per year Requirements:

  • Were looking for a proactive, detail-oriented IT professional.
  • Strong knowledge of Windows, Mac, and iOS operating systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with MDM tools such as Intune, Jamf, AirWatch, or Workspace ONE UEM.
  • Experience with Active Directory.
Responsibilities:
  • Provide second-level technical support to end users, resolving hardware and software issues promptly.
  • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
  • Diagnose technical problems and escalate complex issues to senior team leads when needed.
  • Participate in a rotating on-call schedule to address critical issues outside regular business hours.
  • Manage and prioritize support requests in ServiceNow to meet service-level agreements.
  • Deliver professional, clear, positive, and effective customer communication.
  • Help users configure and troubleshoot Microsoft applications and services, including Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, multifactor authentication, and Company Portal.
Technologies:
  • Active Directory
  • Excel
  • Hardware
  • Support
  • ServiceNow
  • SharePoint
  • Windows
  • iOS

More:

Were seeking an IT professional to join our dynamic team in a second-level end-user support role.

last updated 41 week of 2026

Job Tags

Full time

Similar Jobs

Collier Simon

Art Director Job at Collier Simon

 ...for curious minds excited to explore AI as a tool to scale, spark, and speed up creativity. Were looking for a multi-talented Art Director with 4-6 years of experience who can concept, design, and lead campaigns across channels with a strong track record in social-... 

Loves Travel Stops & Country Store

Real Estate Development Specialist II Job at Loves Travel Stops & Country Store

 ...Req ID:489451 Welcome to Love's! Our Real Estate team is seeking a Real Estate Development Specialist II . This role provides dedicated support to the Real Estate Department, focusing on lease administration, tenant management, franchisor relationship coordination... 

MOTTO BY HILTON BENTONVILLE

Laundry Attendant Job at MOTTO BY HILTON BENTONVILLE

 ...detail oriented, dedicated individual to join our team as a Laundry Attendant. You will play a critical role in maintaining the highest standards...  ...love to hear from you! The Motto by Hilton reimagines the hotel experience making it smarter, more considerate, and efficient... 

Domino's Franchise

Assistant Manager - 5369 HWY 90 West Job at Domino's Franchise

 ...themselves they want to be. From creating smiles to being number #1 we want you to come join the fun! Job Description The Assistant Manager plays a key leadership role in store operations. This role is responsible for running shifts, delivering exceptional customer... 

Whole Foods Market

Butcher - Part Time Job at Whole Foods Market

 ...A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our...  ...to the cutting, preparation, display, and selling of meat products. All Whole Foods Market Retail jobs require ensuring a positive...